CUSTOMER SATISFACTION SURVEY FORM

Kavin Engineering and Services Private Limited
Module 102,1st Floor,Tidel Park coimbatore Limited,
ELCOT-SEZ(IT/ITES),Vilankuruchi Village,
Civil Aerodrome Post,Coimbatore:641 014
E-mail: info@kavinengg.com

Dear Customer,

This questionnaire is in continuation of our sustained effort to improve ourselves so that we continue to be your preferred Engineering Service provider.

You are the best judge to let us know whether what we do is enough or good enough? This you can do by answering the queries given below for your perusal.

We wish to reassure you that this is an effort for self-improvement by us and will help us to serve you better

Your satisfaction with a specific attribute shall be indicated for items A & B by selecting the appropriate number on the following scale:

1 Very satisfied
2 Satisfied
3 Somewhat satisfied
4 Somewhat dissatisfied
5 Dissatisfied
6 Very dissatisfied

A. What is your perception about KAVIN vis-à-vis for the following:

SNo. Description 1 2 3 4 5 6
i Quality Of Service
ii Accurancy And Timeliness of the Service Rendered
iii Flexibility Of Our Service
iv Your Overall Experience With Kavin

 
B. Please give your ratings vis-à-vis for the following criteria relative to KAVIN

SNo. Description 1 2 3 4 5 6
i Consistency Of Quality
ii Adherence to Delivery Schedule
iii Competence & Professionalism of Personnel
iv Handling Of Customer’s Queries/Comments

 
C.How likely are you to continue to partner with KAVIN?

SNo. Description Select
i Definitely will continue
ii Probably will continue
iii Might/Might not continue
iv Probably will not continue
v Definitely will not continue

 
D.How likely are you to recommend KAVIN to a friend, business associate or colleague?

SNo. Description Select
i Definitely will recommend
ii Probably will recommend
iii Might/Might not recommend
iv Probably will not recommend
v Definitely will not recommend

 
E. Please list out the other factors where you expect KAVIN to improve

Mandatory fields are marked with *
Your Name: *
Designation: *
Company Name: *
Email Address: *
 

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